Artificial Intelligence (AI) is revolutionizing the business world and changing the way SAP is used. Thanks to new tools, users have gained access to automation and, along with it, many benefits, including the reduction of human errors and savings in time and costs. See how to practically use AI in SAP to increase your company’s competitiveness.
3 Dimensions of Artificial Intelligence in SAP
AI has the potential to permanently change the way ERP systems are used. But before that happens, let’s take a look at how some SAP users are already leveraging AI-based tools in their everyday work.
There are three main areas where SAP utilizes AI:
1. Joule – a generative copilot embedded across SAP’s entire cloud solutions portfolio for enterprises;
2. Applications utilizing embedded AI – tools that enable automation of routine processes, faster data input and retrieval, among other capabilities;
3. AI Foundation – a technical layer that includes a set of ready-to-use AI-based services and tools located on the SAP Business Technology Platform. Based on this platform, developers can build AI-powered extensions and applications within SAP’s flagship ERP system.
From the perspective of SAP users, the first two areas are the most important, so we will focus on them.
Joule – the Intelligent Assistant That Speeds Up Teamwork
SAP users, like internet users working with traditional chatbots, type questions or commands into a text box. But that’s where the similarities end between a basic chatbot and Joule, which offers significantly more capabilities to optimize business and gain a competitive edge.
Joule allows for communication in natural language – either via text or voice. You can ask it questions, request guidance, ask it to create charts, or generate information based on data stored in the SAP system.
How can Joule’s capabilities be practically used in everyday work? This generative copilot, integrated with your company’s SAP system, can give you instant access to the latest order from a selected customer. It helps you get your work done faster while minimizing the risk of human error.
But the benefits of using Joule go even further. Your intelligent assistant not only provides you with the necessary data, but also enriches it with contextual insights, increasing the usefulness of the information you analyze. With its help, you gain a broader view – receiving comparisons of your data range with benchmarks or aligning analyzed data with trends and threshold values.
Joule was created to quickly sort data and compile information from multiple systems, thus optimizing the work of many SAP users. It can be used by members of various teams – from supply chain and procurement specialists to customer service, finance, and HR departments.
AI Embedded in Standard Fiori Applications – A Wealth of Business Opportunities
Document matching and intelligent processing, or perhaps obtaining personalized recommendations and forecasts for your business – which would you choose?
Applications using embedded artificial intelligence in the SAP system offer a wide range of capabilities that will reduce your team’s working time.
“These solutions bring significant benefits to companies – they automate repetitive tasks, relieving employees and allowing them to focus on strategic actions that genuinely accelerate business growth. Many AI-based applications are so intuitive that they allow users to easily optimize their work. However, in the case of advanced business processes, configuration by an experienced SAP consultant is necessary to reduce costs and adapt the system to the market’s changing requirements.”
– says Stanisław Stefanowski, SAP SD|MM Consultant at UpTime ERP.
Is Artificial Intelligence the Future of ERP Systems?
It has been nearly a year since SAP S/4Hana Public Cloud users gained access to Joule – the most popular AI-based tool in the SAP ecosystem. Although most users still don’t utilize the full range of AI-powered solutions, AI is undoubtedly the most promising trend in SAP’s development.
“Tracking industry events, we see that many talks and topics are now focused on AI, clearly showing that it is the future of the entire ecosystem and one of SAP’s top development priorities.”
– says Stanisław Stefanowski, SAP SD|MM Consultant at UpTime ERP.
A similar view is shared by Maciej Kromolicki, Senior SD|MM Consultant and Managing Partner at UpTime ERP, who predicts dynamic AI development in SAP, from automation-boosting solutions to advanced analytical tools.
“Artificial intelligence will allow companies to make faster and more accurate decisions, optimize costs, and predict market trends with unprecedented precision. This is not just technological progress – it’s a paradigm shift in how business is conducted, enabling enterprises to reach a higher level of efficiency and innovation.”
– summarizes Maciej Kromolicki.
